Andaz Pattaya Jomtien Beach
We are hiring : Assistant Manager- Front Office
Qualifications:
- Thai nationality (only)
- 3-5 years - experience working in luxury hotel and/or position apply.
- Positive outlook & team player with good communication.
- Focused on quality and consistency with keen eye for detail.
- Ability to work well under pressure and keep calm in difficult situations.
- Proactive work style.
Main Duties:
- Assists the Front Office Management Team in efficiently managing the department according to the established concept statement providing a courteous, professional, efficient and flexible service at all times
- Ensures the strict control of room keys.
- Liaises and organises with Housekeeping Department that the established cleaning schedules for VIP?s in - house and arrivals are strictly adhered to.
- Coordinates all Repair and Maintenance and reports maintenance job orders through HOTSOS.
- Understands rate structure and promotional rates available.
- Understands the sequence of duties related to Royal Family visits. Accords protocol with Royal Family visits.
- Assists in making sure that all Touches of Hyatt and the Rooms Top 20 have been implemented.
- Responds to the results of the HySat and ensures that the relevant changes are implemented.
- Ensures that Front Office associates work in a supportive and flexible manner with other departments, in a spirit of ?We work through Teams?.
- Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
- Ensures that all guest details are entered correctly in accordance with the principles of clean data.
