Mason Pattay
We are hiring : Concierge
Salary : 15,000-20,000 Bath
Qualifications:
-Thai nationality, male/female not over 35 years old
-Bachelor Degree in English, Hospitality and Tourism, or related major
-Strong English writing and communication skills
-Experience in Concierge, Guest Service and Tour Desks will be advantage
-Knowledge of attractions in Pattaya
-Computer literate, preferably in iOS, Word, Excel and Google Applications
-Flexible working hours
-Good team player
Job Descriptions:
-Respond to guest requests for special arrangements or services (e.g., transportation, reservations) by making arrangements or identifying appropriate providers.
-Facilitate communication with agents, guests, and service provider.
-Respond to special requests from guests with unique needs and follow up to ensure satisfaction.
-Organize airport transfer, pre-order meals and provision, activities and excursions, and etc. in advance prior to guests' arrival.
-Follow up the pre-arrival information and be able to meet the deadline.
-Distribute required information to internal departments and external business partners.
-Handle enquiries from in-house guests and relevant departments.
-Respond to complaints and find the appropriate solution.
Benefits:
- Floating service charge
- 2 day -off a week
- Day off-birthday and birthday gift
- Public holiday 15 days
- Annual leave 6-15 days (depending on employee level and years of service)
- 2 duty meals per day
- Group Insurance
- Social Security benefits
- Annual check up
